Showing posts with label Tesco mobile. Show all posts
Showing posts with label Tesco mobile. Show all posts

2 September 2012

Tesco Mobile Family Perk


Tesco Mobile has announced a scheme called Family Perk to make managing household mobile phone bills easier.



In an attempt to convince whole families or groups of friends to join Tesco Mobile, Family Perk allows you to roll all your pay monthly and SIM-only accounts into one account.

That alone sounds pretty handy if your family or group of friends has a few Tesco Mobile users, but Tesco is also offering customers extra incentives when they sign up to the scheme.

Each member of your family or friend group (you don't have to be related or live together to make use of the scheme) can enjoy extra bonuses, such as 500 extra minutes to Tesco Mobile phones, 150 extra minutes to any network or 250MB of data.

Up to five separate accounts can be tied together into one and each bill is itemised by phone number, so you can see exactly how much each person owes.

Instead of having to pay for multiple bills across a month, you only need to pay once. The downside, of course, is securing money from your family members, or friends who might be less inclined to pay the bill unless it's taken directly out of their account.

Tesco Mobile CEO Roger Fogg explained why it introduced the Family perk scheme.

'We understand that modern family life is hectic and we want to do all we can to support families in managing their household budget more efficiently.'

'We have spoken to our customers and we know that they want to be thanked for their loyalty with meaningful rewards. Not only does our offering simplify the billing process for families, providing a helping hand for the bank of mum and dad when wallets are feeling the pinch, it also gives us a chance to offer bonus bundles and offer even better value to our most loyal customers,' he added.


Click here for the terms and conditions




13 July 2012

O2 Signal Issue resolved With compensation

O2 CEO promises compensation 

to 7.5 million Customers

The giant O2 outage of the last two days is over, with CEO Ronan Dunne saying he's 'embarassed' and will make it up to the 7.5 million customers who were hit by the 2G and 3G blackout.

Dunne made a public apology in a Sky News Interview, where he also said an investigation was ongoing into the cause of massive outage.

About a third of O2's 20-plus million customers were affected, and Dunne said he would make it up them 'in an O2 way'. London's Boris Bikes were also out of commission for a while, as the docking stations use O2's 3G network.

O2 has had a service status page up all day today updating customers on the state of repair – 2G service came back on in the morning while 3G returned in the early afternoon. At around 5pm, O2 announced via its Twitter feed that the problems had been rectified and customers will be compensated for the misery of the outage.
Its first tweet said: 'Now the network's back, we remain focused on identifying the root cause of the incident. We want to restore confidence and trust.'
This was quickly followed by: 'For those customers affected by the lack of service, we will be doing everything we can to make it up to them in an O2 way.'
We're wondering if that means free or discounted tickets for upcoming events, although this would have to be for nationwide events rather than just concerts at the O2. Knocking some cash off the monthly bill would be welcomed by many, we're sure.

Dunne added in his interview: 'I'm a customer myself and I know how important service is. This shouldn't have happened and I'm going to make sure that it doesn't happen [again]. But it's a really complex system we operate – [we deal with] 125 million calls a day, 120 million texts a day.'

If you have been effected by this and want to talk to let off some steam then please leave your comments below and share your experiance with the world

20 March 2012

Mystery Shop? or not to Mystery Shop? That is the question


Mystery Shopping 2012

I'm stuck in a bit of a dilemma, people are emailing me asking me when this years mystery shop results are out..
I thought against it at the beginning of the year as i only got abuse however I'm all up for it, You only live once right.

So i guess The Mystery Shopping will continue this year and i will be looking for volunteers to go out and mystery shop for me, i will then post the results on here. The more volunteers i get the better the results, so please if you like the results then please help me, to help you.

Please email me if your interested on leave a message on here and i will be in contact soon...

Its not just for the UK its Worldwide!!!