Vodafone Salisbury 5/30 Mystery Shop

Vodafone Salisbury Score a dreadful 5/30 for Mystery Shop

APPROACH
There was no initial interaction with any member of staff as i had to take a ticket and wait,
When i did get to speak to someone they seamed very rushed and not willing to help this was possibly due to the size of the queue that had formed and were using the queue chopping method (OK i gets the queue down and stops customers from complaining about the length of time but is that actually giving great service...)
( Due to long waiting times with very little customer service i must give them a 2/10)

PROCESS
During the whole process i felt it very dull, robotic, there was very little effort to get information from me what so ever no open questions,  To me there was obviously no process at all as the sales person was constantly looking over my shoulder and staying behind the counter. (OK they were short staffed however a little nod or smile to people to let them know that they were there would be good start)
(What can i say really about the process,there was no process!!, i waited 20mins in the queue without any acknowledgement i was there that why I'm giving a 2/10)

CLOSE
After i waited for 20mins in the queue i asked what i was in here for i said i wanted the new galaxy s 3 they shifted there eyes and said its not out now but the galaxy s 2 is out and is equally as good, so to attempt to close the sale they tried selling me a completely different product in which is the previous model to the one i went in for... OMG are you stupid no one in there right minds would go for a older model.. They could have attempted to pre order one for me or do someone other than sell me a older phone and miss lead me by saying its 'pretty much the same'
(After being shocked of the outcome of the close I'm giving them a 1/10)

CONCLUSION
A shocking visit overall, as a loyal customer of 8 yrs i expected more. They clearly have issues with customer interaction and feel that the ticket machine is a great substitute for customer satisfaction. I can clearly say that after Queueing up like cattle and then  speaking to someone over the counter like your at the post office is not a great experience. The result for my Dreadful visit is 5/30

Samsung Galaxy S 3 Specs

'Software not hardware is the focus with the Galaxy S III'

 

The Galaxy S III has an impressive 4.8-inch HD Super AMOLED display. It's 16% larger than the Galaxy S II and a bit heavier at 133g, but it packs a lot more power (the quad-core processor is over 60% faster).

 

The camera features a 'burst mode' similar to the HTC One series to make sure you don't miss that key shot. SmartStay recongises when you are looking at the screen and prevents the phone going into power saving mode, while Social Tag enables quick photo sharing via social media.

 Official Specs

• Processor: 1.4GHz quad-core processor – 65% quicker than the Galaxy S II
• Display: 4.8 inch HD Super AMOLED
• Resolution :(1280x720-pixel) display
• OS: Android 4.0 (Ice Cream Sandwich)
• Camera: 8-megapixel rear-facing camera with auto-focus, flash and zero shutter lag.
• Front Camera: 1.9-megapixel front-facing camera, HD recording @30fps with zero shutter lag, BSI
• Video: Codec: MPEG4, H.264, H.263, DivX, DivX3.11, VC-1, VP8, WMV7/8, Sorenson Spark Recording & Playback: Full HD (1080p)
• Connectivity: WiFi & WiFi HT40. GPS/GLONASS, NFC and Bluetooth
• Sensor: Accelerometer, RGB light, digital compass, proximity, gyro and barometer
• Memory: 16/32GB user memory (64GB available soon)
• External Memory: microSD slot (up to 64GB)
• Size: 136.6x70.6x8.6mm
• Weight:133g 

  What is NEW

• Smart Stay - Every few seconds the Galaxy S III will look for your eyes, if it doesn't see them it will put the phone into standby and lock the screen as it knows you are not using it!
• S-Beam - Using NFC & Wi-Fi Direct, the Galaxy S III can beam content to another phone in close proximity
• Social Tag - When you take a photo and save it to gallery, it will tag friends found in your contacts. You can share the photo with them and touch their face to access their latest Google + update or Facebook wall.
• Face Zoom - while taking a photo you can double tap to zoom straight into the face on the person you are taking the photo of.
• Burst Shot - take a burst of 20 photos at once, this is great for capturing movement.
• Best Shot - will take 8 pictures and put a "thumbs up" in the picture which is the best for clarity, resolution and overall best quality. Once you've selected it will delete the others and keep the best one.
• Pop-up and Play -You can be watching a video on the Galaxy SIII and use all the other functions of the phone at the same time.
• Direct call - Auto call someone from the SMS screen just by putting the phoen ot your ear.