T-Mobile time
Approuch
I went into the store and the staff wait behind the counter shout 'hi' the place was busy with customers it in and looked like the staff were restricted to just standing behind the counter as no one moved whilst i was there.
I had questions on the IPhone 5 so i walked over to the counter and the answers i got were short and snappy and they made me feel very small and stupid.
I dont like walking out of a shop feeling small and stupid so im giving them a 0/10 for that.
Process
There doesnt seem to be any kind of process, customers have to do all the talking,
when the sales person answers your questions they seem very rude and un helpful they just sit and wait at a desk, it looks like they just sit there bored waiting for someone to talk to. (Is that there statergy, make there sales person sit there looking bored, HOMELESS look, making customers feel sorry for them so that someone can talk to them)
Close
Once you do all the work sorting out the deal you would like, you then take it to the sales person they ask for proofs fax it over, give you your phone and then your off.
If you try and bargin with them they do try and compete with competitors they ask about your family and friends because they do alot of discount for family and friends.
Alot of effort went into there close so im going to give them a 5/10
Conclusion
Although i was very tough on the comments i feel there laid back approach and process can work for some people however other people need interaction, needs manners and needs help.. 5/30
MR M ADVICE
Like i said the laid back approach is good but not everyone likes it, i know i dont... It felt weird in here doing all the desion making yourself, not getting bulldosered by sales people into signing a contract, that is a good thing, If anyone wants a no pressure sales environment then visit your local T-Mobile store today..
Close
Once you do all the work sorting out the deal you would like, you then take it to the sales person they ask for proofs fax it over, give you your phone and then your off.
If you try and bargin with them they do try and compete with competitors they ask about your family and friends because they do alot of discount for family and friends.
Alot of effort went into there close so im going to give them a 5/10
Conclusion
Although i was very tough on the comments i feel there laid back approach and process can work for some people however other people need interaction, needs manners and needs help.. 5/30
MR M ADVICE
Like i said the laid back approach is good but not everyone likes it, i know i dont... It felt weird in here doing all the desion making yourself, not getting bulldosered by sales people into signing a contract, that is a good thing, If anyone wants a no pressure sales environment then visit your local T-Mobile store today..
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