Mystery Shop in Bournemouth On O2

Bucket and spades down, Now its time to work. Well for me any way!!

Its O2 TIME

Approach

When i walked down the high street the first shop i noticed was this lovely looking O2 shop, looked really nice from the outside however to my shock when i walked inside was horrific.

I stood around admiring the layout of the store looking at all the products and services that O2 have to offer and suprisingly it was dead, i thought being on bournemouth hight street they would be beaming with students but NO Nothing.

Anyway i was there for a about 30 mins or so i think i must know everything about the sales people and what they did over the weekend as thats all they stood around talking about, as you can imagine already i didnt get approached.

So for that reason its a fat 0/10 from me

Process

After waiting for 30 mins i reliased if i wanted interaction i was the one having to go get it, so i interupted the conversation about a guy who looks fit and they really wanted to go home with the other night, tried to ask them about the phones, new releases.

I then got a massive SHOCK...

The sales person leant over the desk and said most of the information i wanted was in the magazine, handed it to me and then went back to there conversation... OMG

I was really annoyed 0/10

Close

After the dreadful approach and disgusting sales pitch i thought that as this is an experiament i really wanted to get something out of my visit, so i tried speaking to them again, who this time told me that if i take the magazine and compare it with the website i would get a better deal... 

There was no desire, no care in the world for the customers.. 0/10

Conclusion

I was shocked and very disapointed on this visit, The shop looked good from the outside, looked good on the inside however the staff, Oh what can i say, they were just god damn awful.. Ashamed i would be. This explains why the store was dead... 0/30

MR M ADVICE

On this occasion i would of taken the advice from the O2 sales person and gone online or even better gone to Phones 4u. If i lived in Bournemouth i wouldnt step inside those doors ever again......