21 August 2012

Everything Everywhere gets 4G Network


 Everything Everywhere gets 4G

 

Telecoms regulator Ofcom has allowed Everything Everywhere, the company behind Orange and T-Mobile in the UK, to use its existing bandwidth to launch fourth-generation (4G) mobile services.
The move means 4G, which allows much faster downloads, could launch in the UK earlier than previously planned.

Ofcom said the move would deliver "significant benefits" to consumers that outweigh any competition concerns.

But Vodafone and O2 expressed surprise and disappointment at the decision.
Ofcom plans to auction 4G bandwidth to other providers next year.
Everything Everywhere will be allowed to offer 4G services from 11 September.
But, as the regulator pointed out, the timing will be a commercial decision for the company itself. The operator has been trialling 4G services at a number of local businesses in Cumbria in the north of England since the end of June.

Ofcom said delaying the mobile operator from launching 4G would be "to the detriment of consumers".
'Hugely disappointed' Everything Everywhere itself said the regulator's decision was "great news for the UK".
"4G will drive investment, employment and innovation and we look forward to making it available later this year, delivering superfast mobile broadband to the UK," the company said.

The firm's two main competitors in the UK mobile market were less than pleased with the ruling.
They claim that they are disadvantaged as only Everything's spectrum can be reconfigured to handle 4G, while they will have to wait to buy spectrum at an auction next year.

"We are hugely disappointed with today's announcement, which will mean the majority of customers will be excluded from the first wave of digital services," said a spokesperson for O2.

Vodafone was more forthright, saying it was "shocked" at Ofcom's decision.
"The regulator has shown a careless disregard for the best interests of consumers, businesses and the wider economy through its refusal to properly regard the competitive distortion created by allowing one operator to run services before the ground has been laid for a fully competitive 4G market," a company spokesperson said.

Analysts said the two companies were right to be concerned, with the examples of other countries suggesting those network providers that got a head start on their rivals were often able to build successful 4G networks.

"Everything now has a golden opportunity to establish an early lead in the UK's 4G market, but it will only be able to exploit this window if it is able to build a successful launch strategy," said Thomas Wehmeier at Informa Telecoms & Media.

He said much would now depend on the company's ability to persuade mobile phone manufacturers to build smartphones capable of working on its 4G network.

Everything Everywhere has also announced that it will sell some of its 4G spectrum to rival Three.
This was a condition of the European Commission allowing the 2010 merger of Orange and T-Mobile in the UK.

Three's chief executive Dave Dyson said this deal would "more than double the capacity available to customers".

As Everything is not obliged to make the spectrum available until September 2013, this deal will not give Three a head start in launching its own 4G services, however.

Ofcom has issued Everything Everywhere with licences to launch what are called Long-Term Evolution (LTE) services. This is one of a number of broadband technologies that allow the transfer of high-bandwidth data such as video streaming and mapping services.

Other mobile phone networks will be allowed to bid for 4G bandwidth early next year.
The auction will offer the equivalent of three-quarters of the mobile spectrum currently in use - some 80% more than released in the 3G auction which took place in 2000.
Ofcom wants to see at least four wholesalers of 4G mobile services, so that consumers will benefit from better services at lower prices.

The auction will sell chunks of radio spectrum to support 4G, which will allow users to download data such as music and videos at much faster speeds.

For more information on click here

8 August 2012

Phones 4 U Upgrade Price Promise


 

Phones4U is drawing to attention to its upgrades offering with a £10m campaign, after research revealed consumers were unaware of the service.

Television activity launched 16th June as part of the "upgrades 4u and u and u" campaign. It stared ex-'EastEnders' actor Dean Gaffney and a voiceover from 'Inbetweeners' star Alex Macqueen.

Phones4U commissioned research from YouGov that revealed only 44% of the 2,000 people surveyed listed Phones4U as a destination to get an upgrade, while nearly half of those surveyed were surprised they could get an upgrade from Phones4U if they had bought the phone elsewhere.
Caspar Nelson, head of brand communications at Phones4U, said: "We found there were some Real misconceptions among consumers in terms of their options around upgrading and certainly weren't placing Phones4U at the top of their consideration list when it came to upgrading their mobile phones.

"We have never really had any significant spend around upgrades so is kind of a new area."
Humorous creative work will answer specific misconceptions held by people, including not being able to upgrade by phone or having to upgrade via their network.
Different channels will cover common misunderstandings and an outdoor ad will reassure people that they can keep their number when they upgrade.

Nelson insists the move away from its "scary" themed advertising was not a result of the hundreds of complaints the ads received and added that the latest creative is aimed at a wider audience.
The upcoming campaign is aimed at 16- to 34-year-olds rather than the 16-24 audience of the horror-themed advertising.

Nelson said: "The message around upgrades by its nature is much more inclusive message that goes out to a much wider audience.

"It’s not a conscious decision to move away from being scary – it was only ever going to be a three month campaign and the answer to a brief we had."

The multi-channel campaign will also include radio from 21 June, a nationwide outdoor and press campaign from early July, and in-store, social media and online activity.

The ad creative was developed by Adam & Eve with media managed by its media planning and buying arm, Eden.         
       Upgrade Price Promise Terms and Conditions
  • Upgrade Price Promise: If, as part of a pay monthly upgrade, you find a cheaper price for a handset with a competitor, on the same tariff and terms as offered by Phones 4u, then we will match the price of the handset.
  • Qualifying Tariffs: This applies to consumer pay monthly upgrades only, and excludes SIM-free handsets, PAYG, business, or new connections and any 'gift-with-purchase' or cashback offers.
  • Competitors: this means Carphone Warehouse, O2, Orange, T-Mobile, Vodafone and Virgin Mobile retail and online stores.
  • Comparing online & in-store deals: we will only match our online prices against competitor online prices and store prices against competitor store prices. We cannot match online prices in our retail stores and vice versa.
  • Matching individual deals: we can only match published handset prices. We cannot match any variations to these advertised prices (e.g. variations offered directly to individual customers).
  • Like for like comparison: the handset and tariff being compared must be identical (e.g. same duration, monthly cost, inclusive minutes/texts/data, same make, model, design & network), must be in stock and subject to the same terms of sale (e.g. delivery/warranty).
  • Proof: you must provide proof of the cheaper price which is satisfactory to Phones 4u.
  • Deals already completed: the price promise is not valid in relation to any deals already entered into at the time when you seek to enforce the price promise.
  • We reserve the right to withdraw this Promise or change these terms and conditions at any time
The rest of Phones 4 U's  
'terms and conditions' can be found here

3 August 2012

Win a Skydive! Vote Chris Brown



Win a Skydive!

This year’s Store Manager of the Year competition is all about reaching for the skies, so we thought it would be fitting to give prospective contestants the chance to win a skydive. To be in with a chance of winning, all you need to do is nominate Chris Brown and you will automatically enter the prize draw.

Nominate Chris Brown


The prize
A tandem skydive is a fantastic day out. You will be harnessed to a highly experienced instructor and will freefall from a height of 10,000ft or more at speeds approaching 120mph!
We will even film the skydive for you!
You can take up to four friends with you on the day so they can watch you perform the skydive from the spectators' area. You can also choose from 13 locations around the UK so you won't have to travel far.
If you have nerves of steel and are not afraid of heights, nominate Chris Brown for Store Manager of the Year today and you could be falling from the sky!

Get voting and you could be there

29 July 2012

Store Manager Of The Year 2012



Why Store Manager of the Year?


We know Store Manager of the Year is one of the best ways for anyone to boost there career in the mobile industry, but don't just take my word for it. Here are some of the UK's top mobile bosses explaining why people should enter Store Manager of the Year.


Power 50 Profile: Jacqueline Kelleher, director of retail sales, Three  
Jacqueline Kelleher, director of retail sales, Three
‘Retail is one of the most demanding parts of the industry so the hard work, flair and commitment of store managers deserves recognition. Store Manager of the Year highlights the quality, drive, character and leadership skills of the people that are both the engine of sales and the face of the brand.
‘Our store managers aspire to be the best on the high street and work day in and day out to deliver a great experience. Good luck to everyone that gets involved.’


 

 


Andrew Coull, VP of retail, Everything Everywhere
‘We want to give our customers the best service possible, and competitions like this feed our passion to do that. We encourage our store managers to step up and be recognised for the great work they do in bringing the Orange and T-Mobile brands to life.’









Srini Gopalan, consumer director, Vodafone 

Srini Gopalan, consumer director, Vodafone UK
‘Giving our customers the best service in the market is absolutely central to what we do at Vodafone UK, so a well-respected competition like Store Manager of the Year is a great opportunity to highlight some of the stars we have in our retail universe. The competition has always been popular with Vodafone staff and I would expect it to be so again this year.’



Power 50 Profile: Richard Baylis, general manager, O2 RetailRichard Baylis, general manager for retail, O2 
‘Store Manager of the Year is a brilliant way to showcase the talented leaders in our stores, and an opportunity to recognise their leadership qualities and great management skills. Year on year the competitiveness between our regions gets stronger and when people take part it creates a lot more energy and excitement in our teams.

‘We’ve got some truly outstanding leaders so I’m hoping someone from O2 will be crowned Store Manager of the Year!’




 

Nick Fisher, COO, Phones 4u
‘Mobile’s Store Manager of the Year competition is a great opportunity for store managers to demonstrate their quality and skills. In the past this has been a fantastic opportunity for Phones 4u to showcase the talent, knowledge and passion shown by our team members, and to celebrate great people doing great work.’






Power 50 Profile: Matt Stringer, UK MD, Carphone WarehouseMatt Stringer, UK MD, Carphone Warehouse
‘The Store Manager of the Year award is always eagerly anticipated at Carphone Warehouse as it gives us the opportunity to highlight the exceptional skills of our store colleagues and the important work they do for our customers.

We have enjoyed great success in the competition – winning the last three Store Manager of the Year awards – and have complete confidence in our representatives once again this year. We are proud of all of our participating colleagues and wish them the best of luck in the competition.’

To Find out More about Store Manager Of The Year click here

EE Stores launch U24 for Orange customers



Orange has announced U24


The deal will see those who're 24 and under receive extra calls, texts and mobile data on top of their current price plan at no extra cost - specifically, users will get 1GB of free Internet, while calls and texts to other Orange and T-Mobile numbers will be free of charge.

The offer is supported by an app - Android, iOS and BlackBerry - that helps users to identify which of their family or friends are on T-Mobile or Orange contracts, so they know who they can call and text for free.

U24 is available to new and existing Orange pay monthly and pay as you go customers. However, there is a slight catch for those on PAYG: they must top up at least £15 each month.
 
“Whether they’re going away to university, or starting out in a new career, with U24 there hoping to make life a little easier, providing them with an extra mobile data allowance and the potential to call and text over 27 million people as often as they like - all for no extra charge”.

 "Unlike the banks, who can often secure a customer for life by offering incentives such as free overdraft facilities, mobile customers are more familiar with switching every couple of years to get a new handset or better deal.

To Find out more about Orange U24 click here and it will take you directly to the Orange website

13 July 2012

Who has the 'Best' banking App?

Who has the BEST Banking APP?

The best thing about smartphone apps is how quick and easy it is to access information. This might be a bit of a mixed blessing when it comes to making impulse purchases on Amazon and eBay of course, but it has to be said that they’re damn convenient.
Banking might not be the sexiest or most glamorous subject in the world, but keeping tabs on your finances is important and thankfully there is a fine selection of apps to help you do it.

First Direct




Sadly this is only for iPhone owners at the moment, but with this app you’ll be able to make payments to existing payees and transfer money. You can also view your account balance and the last 20 transactions you made.
In order to use this First Direct app you’ll have to be a customer of the bank and be registered for Internet Banking, and of course, you’ll need an iPhone (using iOS 3.1 and above).

Santander UK




Only available for the iPhone and iPad at present, but so long as you’ve registered and logged onto the Santander Online Banking service at least once, you’ll be able to use the Santander UK app. You can view your account balances, transfer funds between them, pay existing payees, amend and cancel pending payments, find your nearest branch and view your latest transactions.

HSBC




The HSBC Fast Balance app is available for Android, BlackBerry and iPhone. With this app you can check your balance and the last six transactions made with your account, so it's slightly limited. If you own a prepaid mobile phone, you’ll also be able to top up your credit using the app.

Barclays Pingit




Barclay’s Pingit is a free app on Android, BlackBerry and iOS which allows you to view your balance, locate ATMs and transfer money. You can send up to £300 per day to friends, family or make payments. You’ll also be able to receive up to £5,000 from other Pingit users, and you can register three additional phones to receive money on your Pingit account.
If you aren’t a Barclay’s customer, you can still register and the bank will set up a Pingit Wallet account on the app which you can use to transfer money.

NatWest



Available for the iPhone, Android, and BlackBerry devices, you’ll be able to check your last six transactions, transfer money between your accounts and pay bills. You can pay or transfer cash to existing payees from your Online Banking, check your balance and find the nearest branches and ATMs. Pay-as-you-go top ups to boot, but you’ll have to be an existing online banking NatWest customer to use the service.

Lloyds TSB




The Lloyds TSB Mobile Banking app is free to download and available via the Apple App Store, Google Play, BlackBerry App World and Nokia Store.
You use your account’s existing Internet Banking login details to access it. You can view account details like your balance, transaction history, ISA and credit card accounts and make transfers between your Lloyds TSB accounts, manage your overdraft and view your mortgage balance.
There are also handy things like a branch and ATM finder and useful Lloyds TSB phone numbers.

O2 Signal Issue resolved With compensation

O2 CEO promises compensation 

to 7.5 million Customers

The giant O2 outage of the last two days is over, with CEO Ronan Dunne saying he's 'embarassed' and will make it up to the 7.5 million customers who were hit by the 2G and 3G blackout.

Dunne made a public apology in a Sky News Interview, where he also said an investigation was ongoing into the cause of massive outage.

About a third of O2's 20-plus million customers were affected, and Dunne said he would make it up them 'in an O2 way'. London's Boris Bikes were also out of commission for a while, as the docking stations use O2's 3G network.

O2 has had a service status page up all day today updating customers on the state of repair – 2G service came back on in the morning while 3G returned in the early afternoon. At around 5pm, O2 announced via its Twitter feed that the problems had been rectified and customers will be compensated for the misery of the outage.
Its first tweet said: 'Now the network's back, we remain focused on identifying the root cause of the incident. We want to restore confidence and trust.'
This was quickly followed by: 'For those customers affected by the lack of service, we will be doing everything we can to make it up to them in an O2 way.'
We're wondering if that means free or discounted tickets for upcoming events, although this would have to be for nationwide events rather than just concerts at the O2. Knocking some cash off the monthly bill would be welcomed by many, we're sure.

Dunne added in his interview: 'I'm a customer myself and I know how important service is. This shouldn't have happened and I'm going to make sure that it doesn't happen [again]. But it's a really complex system we operate – [we deal with] 125 million calls a day, 120 million texts a day.'

If you have been effected by this and want to talk to let off some steam then please leave your comments below and share your experiance with the world